Returns, Cancellations and Refunds

At The Hysterectomy Diaries, we want you to understand what you are purchasing and what to do if something goes wrong.

Please read the product description before ordering, including whether the item is a digital download or a physical product.

For questions about an order, contact:

hello@thehysterectomydiaries.com

Please include your order number, if available.

1. Digital downloads

Change-of-mind refunds

Digital downloads cannot be returned.

Once supply begins with your express consent and acknowledgement that you will lose any applicable cancellation right, we do not offer change-of-mind refunds. This includes accidental purchases, purchasing the wrong resource or deciding that you no longer want the product.

Where a statutory cancellation right has not been validly waived or ended, that right continues to apply.

Please check the description, file format and compatibility requirements before purchasing. A physical item is not included unless the listing expressly says otherwise.

Download problems, faults or incorrect files

Please contact us if:

• Your download does not arrive.

• You cannot access the file.

• You receive the wrong product.

• The file is faulty.

• The product materially differs from its description.

We will investigate and provide the remedy required by applicable law. This may include restoring access, supplying a corrected or replacement file, a price reduction or a refund.

The absence of change-of-mind refunds does not affect these rights.

2. Physical products: changing your mind

For physical products, we offer a 14-day change-of-mind cancellation period, subject to the exceptions below. Any longer period required by applicable law also applies.

Tell us that you wish to cancel within 14 days after receiving your order. If an order is delivered in separate instalments, the applicable period generally begins after the final item is received.

Email hello@thehysterectomydiaries.com with your order number and a clear statement that you wish to cancel. You do not need to give a reason.

You must then send the goods back within 14 days after notifying us.

Contact us for the correct return address, which may differ from our correspondence address. Requesting return instructions does not make your statutory cancellation right conditional on our approval.

Condition of returned goods

You may inspect a product as you would in a shop.

Please return it with its contents and, where reasonably possible, its original packaging. Original packaging is not a condition of exercising your statutory cancellation right.

Where permitted by law, we may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning. Writing in a journal may reduce its value.

Return postage

You are responsible for the direct cost of returning a change-of-mind purchase, unless we agree otherwise or applicable law requires us to pay.

Keep proof of postage. Using a tracked service is recommended.

3. Personalised products

Change-of-mind cancellation rights may not apply to goods made to your individual specifications or clearly personalised, where applicable law allows this exception.

Any such exception will be explained before purchase.

An ordinary journal printed only after you order is not automatically a personalised product.

Your rights concerning faulty, damaged, incorrect or misdescribed goods remain unaffected.

4. Damaged, faulty or incorrect physical products

Please contact us as soon as reasonably possible if your order arrives damaged, is faulty, contains the wrong item or does not match its description.

Include your order number and details of the problem. Photographs can help us investigate, but are not a condition of exercising your legal rights.

We will provide the remedy required by applicable law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

We will cover reasonable return costs where required for faulty, damaged, incorrect or misdescribed goods. Please contact us for return arrangements.

Any shorter notification period in delivery communications does not remove your statutory rights.

5. Refunds for physical-product cancellations

For a valid change-of-mind cancellation, we will refund the product price and the cost of our least expensive standard outbound delivery option where required by law.

Any additional amount paid for an upgraded delivery service is not refundable unless applicable law requires otherwise.

Refunds will be made without undue delay and within the applicable legal deadline. For UK and EU statutory cancellations, this is generally within 14 days after we are informed of your decision to cancel. Where permitted, we may withhold the refund until we receive the goods or you provide evidence that you have returned them, whichever happens first.

Refunds will normally be made using the original payment method, unless another method is expressly agreed without additional fees to you.

Your payment provider may take additional processing time to display the refund.

Refunds for faulty goods or digital content will follow the applicable legal requirements.

6. Pre-orders and delivery problems

Any pre-order listing will explain the expected dispatch timing and payment arrangements.

You may contact us to cancel a physical-product pre-order before dispatch. Any applicable statutory cancellation rights also remain available after delivery.

If we cannot meet an agreed dispatch or delivery timeframe, we will contact you and provide the revised-delivery, cancellation and refund options required by applicable law.

If an order does not arrive, contact us so we can investigate. We will not require you to resolve a claim with our delivery carrier before exercising your rights against us.

7. International customers

This policy applies to customers in the United Kingdom, European Union, United States and other destinations where we accept orders.

Mandatory consumer rights vary by country. Nothing in this policy excludes or limits rights, guarantees or remedies that cannot lawfully be excluded.

Where applicable law gives you greater protection than this policy, that protection applies.

8. Optional cancellation form

You may use this form to cancel a purchase, but you do not have to.

To: The Hysterectomy Diaries
Email: hello@thehysterectomydiaries.com
Correspondence address: 195–197 Wood Street, Suite RA01, London E17 3NU, United Kingdom.

I give notice that I wish to cancel my contract for the following goods or digital content:

Product(s):
Order number, if available:
Date ordered:
Date received, if applicable:
Customer name:
Customer address:
Date:

Signature, only if submitting this form on paper: